Before betting on the Brasileirão, playing poker, or jumping into the live casino at 39ss, it's worth taking a moment to understand the rules that govern use of the platform. This document clearly outlines your rights, our responsibilities, and how everything works — from registration to withdrawals via Pix.
A summary of the main topics covered in this 39ss document
Who can create an account at 39ss, what information is required at registration, how identity verification (KYC) works, and the one-account-per-CPF policy.
Accepted methods (Pix, card, boleto, PicPay, Mercado Pago), minimum amounts in BRL, processing times, and withdrawal rules for verified accounts.
How odds are calculated, when bets are confirmed, rules for canceled events, Cash Out, live betting, and parlay multiples.
Terms of use for welcome bonuses and promotions, rollover requirements, expiration deadlines, and game-type restrictions at 39ss.
Account holder's responsibility for their password, steps to take in case of unauthorized access, policy against multiple accounts, and the use of false information.
Player-configurable deposit and loss limits, temporary and permanent self-exclusion, and support resources available at 39ss.
This document constitutes a legal agreement between you and 39ss. By creating an account, making a deposit, or using any service on the platform, you confirm that you have read, understood, and agreed to all the terms described below. If you have any questions, please contact our support team at suporte@39ss.best before using the platform.
By accessing, browsing, or using any part of the 39ss platform — whether on a mobile browser, desktop, or any other device — you confirm that you have read and fully accept these Terms and Conditions, as well as the Privacy Policy and the guidelines of Responsible Gaming of 39ss.
Continued use of the 39ss platform after any update to this document implies automatic acceptance of the new terms. We recommend reviewing this page periodically. 39ss will notify users of material changes by email or via a notice on the platform.
If you disagree with any part of these terms, you must immediately stop using the platform. You may request account closure and withdrawal of your available balance through our support team.
Use of the 39ss platform is strictly limited to individuals who are 18 years of age or older. 39ss is a platform designed for the Brazilian market, and registration is available to residents of Brazil with a valid CPF.
Important: 39ss may request documents at any time to verify your age, identity, and place of residence. Accounts belonging to users under 18 will be closed immediately, and any balances will be handled in accordance with applicable law.
When creating your 39ss account, you must provide truthful, accurate, and up-to-date information, including:
Creating an account using someone else's information, fictitious data, or any details that do not match your real identity is prohibited. 39ss reserves the right to request supporting documents at any time and to close accounts where information is found to be inconsistent.
Each CPF may be linked to only one active account at 39ss. Creating multiple accounts under the same holder constitutes a violation of these terms and may result in the closure of all associated accounts, cancellation of bonuses, and, where applicable, withholding of balances obtained through irregular means.
To process withdrawals, 39ss requires full identity verification (KYC – Know Your Customer). You will need to submit clear copies of a government-issued photo ID and, in some cases, a recent proof of address. The review period is up to 24 business hours. 39ss may request additional verification for higher-value transactions, in compliance with Brazilian anti-money laundering legislation.
You are solely responsible for keeping your username and password confidential. Do not share your credentials with anyone. 39ss will never ask for your password by email, chat, or phone. If you suspect unauthorized access, change your password immediately and contact support.
All bets and transactions carried out using your credentials are your responsibility. 39ss is not liable for bets placed by third parties who gained access to your account due to your own negligence or password sharing.
You must keep your registration details up to date. Any changes to your address, email, or mobile number must be reported to 39ss support to ensure you receive important communications and that withdrawals are processed correctly.
39ss accepts the following deposit methods, all in BRL (R$), with no additional fees charged by the platform:
The minimum deposit via Pix, PicPay, and Mercado Pago is R$ 10.00. For credit/debit card, boleto bancário, and TED transfer, the minimum is R$ 20.00. There is no fixed maximum deposit limit, but deposits above a certain amount may be subject to additional verification in accordance with 39ss's fraud prevention policies.
Deposits must be made exclusively by the 39ss account holder, using payment methods registered in their own name. Deposits made by third parties will be returned and may result in a temporary or permanent account block.
Please note: Funds deposited at 39ss may only be used for entertainment purposes on the platform. 39ss is not a value storage service or a current account.
Withdrawals at 39ss are processed exclusively via Pix to the registered key linked to the account holder's name. The minimum withdrawal amount is R$ 20.00. For fully verified accounts, withdrawals are processed within 30 minutes, 24 hours a day, including weekends and public holidays.
To request your first withdrawal, completing the identity verification process (KYC) is mandatory. Withdrawals requested before verification is complete will be queued and processed only after your documents are approved. 39ss recommends completing verification right after registration to avoid delays when withdrawing.
Bonus balances are subject to rollover requirements before they become eligible for withdrawal. The specific requirements for each promotion are described in the corresponding offer's terms. Your real balance (from deposits) can be withdrawn at any time, regardless of any active bonuses.
39ss reserves the right to refuse or delay withdrawals if fraudulent activity is suspected, these terms have been breached, registration details are inconsistent, or additional documentation is required. In such cases, the user will be notified by email with the steps needed to release the funds.
A bet is considered confirmed and binding at the moment the 39ss system displays the confirmation message with the bet reference code. Bets pending confirmation are not considered valid. You can view all confirmed bets under the "My Bets" tab in your account.
The odds displayed by 39ss reflect the calculated probabilities for each outcome and include the house margin. 39ss reserves the right to correct odds shown due to technical errors before a bet is confirmed. Bets already confirmed at incorrect odds may be canceled and refunded at 39ss's discretion, assessed on a case-by-case basis.
If a sporting event is canceled before it starts, all bets will be fully refunded. If an event is postponed and takes place within 48 hours of the original scheduled time, bets remain valid. Postponements of more than 48 hours result in automatic bet refunds.
Live bets may be temporarily suspended during critical moments in a match (goals, red cards, injuries). Cash Out is available on selected single and multiple bets, both before and during the event. The Cash Out value is calculated in real time and may be lower, equal to, or higher than the original stake, depending on how the event unfolds. 39ss reserves the right to temporarily suspend Cash Out during periods of high odds volatility.
In parlay bets, if one selection is canceled (due to a postponed event or invalid market), that selection is removed from the combination and the return is recalculated based on the remaining selections. The parlay remains valid with a minimum of two confirmed selections.
All online casino games at 39ss — including slots, roulette, blackjack, baccarat, crash games, and table games — use a certified random number generator that is regularly audited by an independent body. The RNG ensures that every outcome is completely random and independent of previous results.
The live dealer tables at 39ss are provided by licensed suppliers and streamed in high definition. The specific rules for each game — including betting limits, table procedures, and disconnection scenarios — are displayed in the interface for each table before play begins.
Poker games at 39ss use the same certified RNG as all other games on the platform. The collusion and suspicious behavior detection system monitors games continuously. Players found colluding will have their accounts closed and balances held for investigation. The rake charged at cash game tables and the tournament service fee are clearly disclosed in the lobby before you join.
In the event of a disconnection during a live casino or poker session, 39ss applies the following policies: in live casino games, already confirmed bets remain valid and the result is recorded. In poker, the disconnected player enters "all-in protection" mode for up to 60 seconds; if they do not reconnect, the hand is automatically completed with the best possible outcome based on their cards.
39ss offers welcome bonuses, recurring promotions, and loyalty programs for active players. Each offer has its own specific terms, including the bonus amount, rollover requirement (how many times the bonus amount must be wagered before withdrawal), eligible game types, expiration period, and maximum bet amount when using bonus balance.
The standard rollover requirement for welcome bonuses at 39ss is 10x the bonus amount. Sports bets with odds of 1.50 or higher contribute 100% toward the requirement. Casino bets contribute at varying percentages depending on the game, as detailed in each promotion's terms.
Example: A R$100.00 bonus with a 10x rollover requires R$1,000.00 in eligible bets before the bonus amount can be withdrawn. The real balance (original deposit) may be withdrawn at any time regardless of the rollover.
Unused bonuses or those with an incomplete rollover expire by the deadline stated in the offer, typically 7 to 30 days after the bonus is credited. Once expired, the bonus balance is automatically canceled with no refund.
39ss reserves the right to cancel bonuses and promotions for users who show a pattern of abusive wagering — such as betting only on very low-odds outcomes to meet rollover requirements — or who use multiple accounts to accumulate bonuses. The determination of what constitutes abusive use is at the sole discretion of 39ss.
39ss believes that sports betting and online gaming should always be a form of entertainment — not a source of income or an obligation. That's why we provide robust responsible gaming tools directly in your account dashboard, with no need to contact support to activate them:
Decreases to gaming limits take effect immediately. Increases are subject to a 7-day cooling-off period. For more information, visit our Responsible Gaming.
The following are strictly prohibited on the 39ss platform:
Violating any of the above may result in immediate account suspension, balance hold, and notification to the relevant authorities where required by law.
You may request voluntary account closure at any time through 39ss support. Once the request is submitted, your available balance (excluding bonuses with incomplete rollover) will be processed via Pix within up to 5 business days, provided your identity verification is complete.
39ss reserves the right to close, suspend, or restrict accounts that violate these Terms and Conditions, without prior notice in cases of fraud or illegal activity. In cases of closure due to a breach of terms, the account balance may be held pending investigation and returned based on the outcome.
Accounts with no activity for more than 12 consecutive months are considered inactive. 39ss will notify the account holder by email before applying any inactive account maintenance fees, in accordance with the policy in effect at the time.
39ss is not liable for losses resulting from:
39ss will make every reasonable effort to keep the platform available 24 hours a day, but cannot guarantee uninterrupted service. Should downtime affect confirmed live bets, 39ss will take appropriate remedial action on a case-by-case basis.
39ss may update these Terms and Conditions at any time to reflect changes in Brazilian legislation, our operational practices, or the products we offer. Material changes will be communicated to users at least 7 days in advance by email or through a prominent notice on the platform.
Continued use of the 39ss platform after the notice period constitutes acceptance of the updated terms. The most current version of this document is always available on this page, with the date of the last revision indicated at the top.
For questions about these Terms and Conditions or any aspect of using the 39ss platform, contact our support team, available 24 hours a day, 7 days a week, exclusively in Brazilian Portuguese:
Average live chat response time: under 3 minutes. For matters related to withdrawals, bonuses, or account security, email is preferred to keep a formal record of your request.
By using 39ss, you confirm that you are over 18 years of age, that the information provided during registration is accurate, and that you understand the risks involved in Sports Betting and gambling. Play responsibly. For support resources, visit our Responsible Gaming.
Free registration in under 2 minutes, deposits via Pix from R$ 10.00, and instant access to Brasileirão, UFC, poker, and live casino. Play responsibly.